Stackvel Solutions provides bespoke design and precision front-end engineering services tailored to industrial manufacturers. Unlike mass-market template providers or automated SaaS tools, our work involves dedicated engineering time, custom design architecture, and personalized project management. This policy outlines our transparent guidelines for cancellations and refunds.
1. Nature of Custom Engineering Services
Every website we construct is an original build tailored to the client's equipment, certifications, product categories, and sales objectives. Because our senior developers and designers are reserved specifically for your milestone calendar, compensation is tied to labor expended and milestones achieved.
2. Mobilization & Commencement Deposits
Our standard engagements require a 50% mobilization deposit prior to project kick-off. This deposit secures calendar allocation, discovery workshops, information architecture mapping, and initial wireframing.
Initial 7-Day Window: If Client requests cancellation within seven (7) calendar days of paying the mobilization deposit and before design concept delivery, Client is entitled to a refund of the deposit minus a 15% administrative and scheduling fee.
Once initial visual concepts or functional architecture wireframes have been delivered for Client review, the mobilization deposit becomes non-refundable, as work has been substantially performed.
3. Milestone-Based Refund Evaluation
For engagements structured in multiple progressive milestones (e.g., Wireframe → Design Approval → Front-End Development → Final Deployment):
- Completed & Approved Milestones: Any milestone formally signed off or approved in writing by the Client is deemed completed and non-refundable.
- In-Progress Milestones: In the event of early termination during an active milestone, Stackvel will prorate the milestone fee based on demonstrable hours and delivered assets. Any unspent balance from prepaid funds will be returned to the Client.
- Final Deployment Phase: Once the final staging build has been approved and files are deployed or transferred to Client servers, the project is complete and no refunds can be issued.
4. Project Dormancy & Client Delays
Website momentum depends on timely review and asset submission. If a project enters dormancy due to unresponsiveness:
- If Client fails to provide necessary content, answers, or feedback for more than thirty (30) consecutive calendar days without prior agreement, the project may be placed on Dormant Status.
- Reactivating a dormant project may require an administrative reactivation fee of $250 USD and rescheduling based on our current studio availability.
- Projects dormant for more than ninety (90) consecutive days may be terminated without refund of prior deposits.
5. Cancellation Procedure
Either party may initiate cancellation by providing written notice via email to connect@stackvelsolutions.com. Upon receipt of cancellation notice:
- Stackvel Solutions will halt all active development immediately.
- Within seven (7) business days, Stackvel will provide a complete accounting of work completed and deliver all draft files, wireframes, and code produced up to the termination date.
6. Quality Remediation & 30-Day Warranty
We take deep pride in engineering defect-free, blazing-fast websites. If Client discovers any functional bugs, broken layout responsiveness, or form delivery errors within thirty (30) days of launch:
Remediation First: Our primary commitment is immediate bug rectification. Stackvel will resolve all genuine technical errors that depart from the approved Statement of Work at no additional charge. Refunds are not issued for remediable software defects that fall within our warranty scope.
7. Refund Settlement & Processing
Approved refunds are processed under the following parameters:
- Currency & Method: Refunds are issued in United States Dollars (USD) using the original method of payment (bank wire, ACH, or credit card).
- Turnaround Time: Funds are dispatched from our account within ten (10) business days following mutual written confirmation of the settlement amount. Bank processing times may vary.
8. Direct Billing Assistance
If you have questions regarding an invoice, milestone schedule, or cancellation request, our billing team is available directly:
Stackvel Solutions — Billing Department
Email: connect@stackvelsolutions.com
Direct Phone: +91 82620 33108
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM IST (US Eastern & Pacific overlaps daily).